Privacy Policy

Effective date: August 13, 2026

Novaline Water Softeners LLC (“Novaline,” “we,” “us,” or “our”) respects your privacy. This policy explains how we collect, use, disclose, and protect information when you visit novalinewater.com, contact us, or request water testing, an estimate, installation, repair, or another service.

Information We Collect

When you contact us, we may collect your name, phone number, email address, ZIP code or general service area, requested service, preferred contact method, scheduling needs, and information you choose to provide about your water concerns, home, project, or existing equipment. Please do not submit sensitive personal information through a general website form. We do not require a full street address on the initial inquiry form.

Our website and service providers may automatically collect limited technical information, including IP address and approximate location, browser and device details, pages viewed, referring page, date and time, interactions, cookies, security data, and diagnostics. Squarespace hosts this website. Analytics or embedded social services may receive technical data according to their own terms and privacy notices.

How We Use Information

We may use information to respond to questions and inquiries; determine whether a location and service are within our operating area; schedule water tests, estimates, installation, repair, or maintenance; prepare and follow up on quotes; provide customer service; operate, secure, troubleshoot, and improve the website and business; measure general website performance; maintain business, tax, accounting, warranty, safety, and legal records; prevent fraud or abuse; and comply with applicable law.

We do not send customer names, email addresses, phone numbers, messages, full addresses, or ZIP codes to Google Analytics event parameters.

How We Share Information

We may share information with service providers that support website hosting, form delivery, email, phone or messaging, recordkeeping, analytics, and business operations; with contractors when reasonably necessary to complete an approved job; with government agencies, courts, attorneys, insurers, or other parties when required by law or needed to protect rights, safety, or property; or with a successor as part of a business transaction subject to appropriate safeguards.

We do not sell personal data for money and do not currently use personal data for targeted advertising across unrelated websites. If that changes, we will update this policy and provide any legally required choices.

Cookies and Analytics Choices

Necessary technologies help the website function and remain secure. Optional analytics or embedded-content technologies may depend on the website’s configuration. Where cookie choices are available, you may accept or decline optional technologies. Browser settings can also control cookies, although blocking necessary cookies may affect site functions.

Data Retention and Security

We retain information only as long as reasonably necessary to respond to inquiries, provide services, maintain required business records, resolve disputes, enforce agreements, and comply with law. We use reasonable safeguards appropriate to our operations, but no website, email, phone, or storage system can be guaranteed completely secure.

Your Privacy Rights

Depending on where you live and the law that applies, you may have rights to access, correct, delete, or obtain a copy of certain personal data, or to opt out of covered sales, targeted advertising, or profiling. To submit a request, email sales@novalinewater.com with the subject “Privacy Request” or call (210) 730-3477. We may need to verify your identity. Legal exceptions may apply.

Children’s Privacy

This website and Novaline’s services are intended for adults seeking water-treatment services. We do not knowingly collect personal information online from children under 13.

Third-Party Websites

Links to third-party websites or social platforms are governed by those parties’ privacy notices, not this policy.

Changes to This Policy

We may update this policy as our website, services, technologies, or legal obligations change. The effective date above identifies the latest published version.

Novaline Water Softeners LLC

San Antonio, Texas service-area business

Email: sales@novalinewater.com

Phone: (210) 730-3477

Novaline does not publish its private operating address because customers are served at their locations.